Why does the standup-guy pattern matter when picking a realtor?

A realtor who consistently follows through on small commitments, returns calls when promised, and tells you the truth even when it is not what you want to hear, tends to also handle the bigger moments of a transaction the same way. That pattern is a better predictor of how someone will handle a difficult negotiation than a slick pitch upfront. Brian's clients consistently point to that reliability as the reason they come back or refer him.